You might be running an outdated version of Skype, which can cause problems. Swipe Skype up and off the top of the screen to close it. If your iPhone has Face ID, swipe up from the bottom to center of the screen to open the app switcher. Then, swipe Skype up and off the top of the screen. On an iPhone without Face ID, double-press the Home button to open the app switcher. Closing and reopening Skype is a quick way to fix an app crash. It’s possible Skype has crashed, causing it to stop working. If the website says Normal service, Skype is working properly. Check Skype’s status to make sure everything is normal. Occasionally Skype crashes, making it unusable for everyone. Your iPhone’s Microphone and Camera now have access to Skype! If it’s still not working, move onto the next step. If you have tried all of the above and you still can’t sign in to Skype, come on over to the Skype Community, where there is a wealth of information and around three million people waiting to help.Next, go Settings -> Privacy -> Camera and make sure the switch next to Skype is on. Make sure you sign in using the correct account with your email address, phone number, or Skype account information. Sign out of Skype, and then sign back in.If you're able to access the correct Skype account from another device, you can identify the username of the account you're signed in with by following the steps in this article to find your Skype name. Try accessing your Skype account from another device that you might already be signed in on like your desktop computer, a mobile device, or Xbox.Do you use Skype on more than one device such as your desktop computer or phone? It's possible you may be signed in to a different account on each device.Do you use an email address to sign in to other Microsoft products or services such as Xbox, OneDrive, or ? If you recently signed in to one of those other services, it's possible you may be signed in to Skype with a different Microsoft account.Do you have more than one Skype account?.I know my sign in name and password, but can't sign in - you might have multiple accounts (and not even know it).įollow these steps to sign in to the correct Skype account: Check Skype Status to confirm sign in services are healthy.Signed in, but missing contact or credit.Check your Skype version, (sign in is disabled for older unsupported versions).My birthday is wrong, I'm actually an adult.My Skype account may be locked or compromised.If you’re having problems signing in, first make sure you’re using the latest version of Skype, your system meets the minimum requirements for running Skype, and that you have the latest software updates and hardware drivers for your computer.
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